FAQ

Is it all your own work?

Yes! All prints are photographed and designed by myself, Amanda King. A professional photographer.

My prints are not curated with any other photographers. When purchasing from my store, you are supporting a small business based in New Zealand. I am originally from Australia. All my Australian orders are printed and framed in Australia to support Australian businesses. All my New Zealand orders are printed and framed in New Zealand. 

Do you do custom sizing?

For sure, please email hello@bythehorns.co.nz for custom sizes.

Most of my prints can be altered to fit an existing frame, this even includes if you want something square. Just contact me prior to ordering so that we can discuss the size you're after.

Do you offer a framing service?

Yes we now offer framing!  Various colours available. If you were after something different than white, black or oak colour, get in contact.

What are your Service Times: 

All By The Horns prints, frames and canvases are hand-made to order, and the volume of orders we receive varies week to week and seasonally — which means production times can and do change.

 

Shipping Time Guideline:

Canvases: Approximately Three Weeks

Frames: Approximately Two Weeks

Unframed Prints: Approximately One Week

 

Do your framed prints have a white border?

You have the option of selecting a white border on your order. Please note this does not make your print larger, the border is within the size of the print.

I recommend that you do not add on a white border if your frame already has a mat insert. 

Can you help me with selecting prints?

I love helping customers style their rooms. Just email me a photo of the room(s) you're looking to hang some prints and I will mock you up some different looks. Free of charge!

Do you ship internationally?

By The Horns ships all over the world.

Do you sell your prints in stores?

I supply some stores across NZ, Australia and South Africa.

If you are interested in stocking my prints, please contact me for more information.

Can I purchase the digital file and print myself?

I only sell digital downloads for frame TV's.

What is the returns policy?

All sales are final, I cannot refund for a change of mind.

I received my print however it was damaged in the post, what can I do?

Prints that are damaged in the post can be replaced. Please take photographs for evidence and email them through. Please note, a damaged print can only be replaced two weeks after being despatched. 

I have a blog/publication, can I feature or interview By The Horns? 

Ah yes please!!