Your Questions Answered

Your Questions Answered

Hello, I hope you are enjoying your week so far! If you are new to my page, welcome!

I have compiled a bunch of frequently asked questions and listed my answers below. If there is a question that I have not covered and you would love to know, please flick me an email.  

 Is it all your own work?

Yes! All prints are photographed and designed by myself, Amanda King. It is all me.

My prints are not curated with any other photographers. When purchasing from my store, you are supporting a small business based in New Zealand. I am originally from Australia. All my Australian orders are printed and framed in Australia to support Australian businesses. All my New Zealand orders are printed and framed in New Zealand. 

What sizes do you offer?

I offer sizes A3, A2, A1, 40 x 30 inches, A0,  and 60 x 40 inches  (150cm x 100cm)  More info about sizes can be found here

 

Do you do custom sizing?

For sure, please email amanda@amandakingphotography.com for custom sizes.

Most of my prints can be altered to fit an existing frame, this even includes if you want something square. Just contact me prior to ordering so that we can discuss the size you're after.

Do you offer a framing service?

Yes we definitely offer framing. We offer framing for all sizes! We even have various colours available. We can now frame up to 150cm x 100cm however please email for the special order. 

Service Times: Our frames are handmade with an approximate two-three week turnaround. What goes on in the process?

 

It is highly recommend you use our services for the black prints. The black prints can mark easily with the oils on your fingertips. This eliminates this problem and avoids double handling.

Can you recommend places to buy my own frames?

These are the places that other customers have recommended to me.

New Zealand,  , KmartIKEASpotlightFreedom FurnitureAdairs, Country Road

Australia  Freedom FurnitureAdairsSpotlightOffice WorksIKEA

please keep in mind that the quality varies greatly!

 

Do your framed prints have a white border?

You can choose your print to have a white border as an option. This does not change the overall dimensions of your print.  Some prints may look more effective with a full bleed. Black prints look great with a black frame and full bleed. 

I recommend that you do not add on a white border if your frame already has a mat insert or a lot of negative white space already,

Do you offer stretched canvas & framed canvas?

Our canvas is printed onto a bright white matte canvas, and comes stretched ready to hang. Not all canvas prints are created equal. We’re proud of our exceptional print quality, and ability to reproduce every nuance of your favourite images on beautifully textured canvas.

The canvas is 80% Cotton and 20% polyester, we add the polyester to give the canvas greater tension acorns the image so it doesn’t sag over time. It is printed and then sprayed with museum grade lacquer, which protects against moisture, abrasion and UV damage.

Canvasses are stretched onto pine stretcher bar which is strong, durable and from planted forests so environmentally friendly.

You can also add a floating frame to your canvas. It will look great!

Please allow 2-3 weeks for delivery.

Can you help me with selecting prints?

I love helping customers style their rooms. Just email me a photo of the room(s) you're looking to hang some prints and I will mock you up some different looks. Free of charge!

Do you ship internationally?

By The Horns ships all over the world. I know use printers in the United States, The United Kingdom, Australia and New Zealand. This is to cut the cost down of the shipping. All printers are of the same standard and high quality.

Do you sell your prints in stores?

I supply some stores across NZ, Australia and South Africa.

If you are interested in stocking my prints, please contact me for more information. amanda@amandakingphotography.com

Do you have a studio?

Not at the moment unfortunately. This is my goal!! I would love and hope one day to have my own studio here on our farm.

Are your images on Instagram and Facebook available for purchase?

Yes.  I try to post images daily to those channels and not everything ends up on my site so send me an email if you see an image that you may wish to purchase.

How long will my order take to be shipped?

Unframed prints usually take around 1 week.

Framed print orders can take 2-3 weeks.

Canvas orders can take up to three weeks.

Can I purchase the digital file and print myself?

I do not sell digital files sorry.

I have a photograph, can you edit it for me?

This is not a service I am currently offering. 

Do you offer Afterpay?

Yes. Afterpay is available for Australian, New Zealand, Canadian and UK customers.

How it Works

  1. Choose Afterpay as your payment method at checkout

  2. First-time customers complete a quick registration, returning customers simply log in

  3. Your payments are split into 4 interest-free fortnightly installments

Click here to view the full terms & conditions.

What is the difference between a limited edition print and an open edition print?

A limited edition print is only available in a limited quantity. An open edition is not numbered and the quantity is not limited.  

 

What is the returns policy?

All sales are final, I cannot refund for a change of mind.

I received my print however it was damaged in the post, what can I do?

Prints that are damaged in the post can be replaced. Please take photographs for evidence and email them through. Please note, a damaged print can only be replaced two weeks after being despatched. 

 

Do you offer Trade Discount? 

Yes I do, please get in contact to discuss further. 

 I have a blog/publication, can I feature or interview By The Horns? 

Yes please, that would be wonderful!

I have a question that hasn’t been answered, how can I contact you?

I’ve love to hear from youmy contact details are here.


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